Refund & Return Policy

We want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.

Returns

Due to the nature of fashion jewelry products, we do not accept returns for change of mind or personal preference.

Returns are only accepted if the item you received is defective, damaged, or incorrect.

Return Conditions

The issue must be reported within 7 days of delivery
The item must be unused and in its original condition
Clear photos or videos must be provided as proof

Refunds

Once your request is approved, we will process a refund or offer a replacement, depending on the situation.

Refunds will be issued to the original payment method and may take several business days to appear, depending on your payment provider.

Non-Refundable Items

Items damaged due to misuse or improper care
Normal wear and tear
Orders with incorrect shipping information provided by the customer

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs, if applicable, are the responsibility of the customer unless the return is due to our error.

Contact Us

If you experience any issues with your order, please contact us before opening a dispute:
Email: support@mudulla.org